We’re committed to safeguarding people’s privacy and the confidentiality of their personal information and are bound by the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (the Act).
We collect personal information including:
We may also collect “sensitive information”, a subcategory of personal information which includes information about your health. We may be required to collect sensitive information when you make an application for certain insurance.
Where possible we’ll collect personal information from you directly either through our online services or in writing or over the phone. We’ll obtain consent before collecting sensitive information, such as health information, unless we’re required or permitted by law to collect it without consent.
We may also collect personal information about you from a third party. These parties may include:
Sometimes we may be required to collect sensitive information about you from a third party.
We collect, hold, use and disclose personal information in ways people would reasonably expect and where it is reasonably necessary for our business, including:
We, or our agents, may disclose personal information to:
In the case of a claim we may also disclose personal information to:
We also collect personal information from these people and organisations.
When you buy a policy arranged by one of our business partners or intermediaries, you consent to us providing all of your personal information to that business partner or intermediary, which may include sensitive information and claim information. That business partner or intermediary will also provide us with personal information.
We do not store or disclose personal information overseas.
From time to time we may engage a service provider who may store or disclose your personal information overseas. Where this occurs, prior to engaging them we will take all reasonable steps to ensure the service provider stores and discloses personal information only in accordance with Australian Privacy Laws. We currently have the following service providers who store or disclose personal information overseas under limited circumstances:
Where personal information has been disclosed overseas, there’s a possibility the recipient may be required to disclose it under a foreign law. Where this occurs, such disclosure isn’t a breach of the Act.
We hold personal information in secure systems, databases and paper records. We may use related bodies corporate, agents and third party suppliers for data storage.
Any personal information provided over the internet is held securely and not retained on our web servers. We use service providers and secure online payment facilities to process payments by credit card. Card details can’t be accessed through the internet after a payment has been processed.
We take all reasonable steps to protect your personal information (including sensitive information) from misuse, loss and unauthorised access, modification or disclosure. These include:
Whilst we take all reasonable measures to ensure the security of information you submit to us via the internet.
We may not be able to do provide our products or services if we’re not given all of the personal information we’ve asked for. This includes not issuing policies and not processing claims.
There are some circumstances where you can deal with us anonymously, including if they’re only looking for general information about one of our products or services, or a quote.
When you visit our website we may collect information about your visit to assist us to measure and improve our website and the products and services we provide. Information is collected using “cookies” which are small information files placed on the computer of a web user during a visit to our website. For information on disabling these cookies, please go to the privacy settings section within your browser.
We also utilise other technologies similar to cookies, including those which are embedded into or which accompany emails sent by us or on our behalf.
The information we collect includes:
We use information collected to:
Cookies are necessary to allow our website and the user’s computer to interact effectively and enhance security.
By accessing our websites or using our apps you agree to cookies being stored in your browser or device. Browsers may be able to be configured to accept or reject cookies, or to notify when a cookie is being sent. The ‘help’ function on your browser will provide details on how to change configurations.
The functionality of our website may be affected if cookies are blocked or rejected.
We share information from cookies and other technologies with our third-party service providers, including Google Analytics. The information collected can be combined with other information, allowing us or those third parties to identify users at an individual level, their behaviours, activity and needs.
Some of our websites present content and functionality provided by third parties which we don’t control. We’ll take reasonable steps to tell you before you use them, but you should consult the privacy policies of the third party providers as well.
For further information about cookies, including how to see what cookies have been set, how to manage and delete them or how to manage browser settings visit www.allaboutcookies.org.
Our aim is to always have accurate, complete, up-to-date and relevant personal information.
If you would like to seek access to, or revise, your personal information, or feel that the information we currently have on record is incorrect or incomplete, please contact the Privacy Officer using the following contact details:
You may also elect to contact the Office of the Australian Information Commissioner if you have a complaint about the way we handle your personal information at: