We do what’s right for you (not what’s most convenient for us). This means looking for ways to help, rather than finding excuses not to.
You’re kept in the loop. Whether you're a customer or an adviser, you shouldn’t be kept guessing, so we communicate openly at every stage.
We’re people too. Sometimes all you need is someone to give you the help you need.
We're all about support. Support during application, claims and everything in between.
We like to share. Leveraging our knowledge, expertise and relationships to support you and your business.
Backed by real experience. Our name may be new, but our team of experts have a wealth of knowledge and countless years of experience to draw on.
At Integrity Life we use the words Customer Focus, Innovation and People and Culture, these are the very essence of our business, they are the strands of our DNA.
Customer Focus means everything we do, every operation, every system, every process is built with our Advisers and their customers at the forefront of our thinking.
Innovation is important because we are a technology-led life insurer. Innovation is at our heart, and we must never stop innovating.
People and Culture - Everything we do is done with integrity, transparency and respect. This is how we measure ourselves. It is why we are called Integrity.
Claims time is when you need someone to make the process quick, simple and easy – and it’s when you’ll see how much Integrity is willing to do to help. We’ll take charge of the process, do the heavy lifting so you can get on with your life.
We never treat claims as a transaction – they are given the care and respect they deserve. We look for every opportunity to pay claims, and if we can’t, we’re straight up about the reasons why. We assign you a dedicated person, so you’re dealing with someone who knows you and what you are going through.
Get in touch straight away.
The sooner we know, the sooner we can check what you're eligible for and start helping you.
Send in supporting info.
We'll let you know what we need and you can rest assured we only ask for what's absolutely necessary.
We'll assess and pay.
We know this is a difficult time, so we make the assessment and payment a priority.
Whatever happens, you can rest assured that with Integrity, we keep your best interests at the heart of everything we do.